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SHIPPING & RETURNS
SHIPPING POLICY
*COVID-19 Update: Arrival time may vary due to an influx of shipping since the pandemic began. We can not guarantee the delivery timing, as the couriers are experiencing a greater amount of shipments with a decreased amount of staff during these times.
All our products are delicately hand crafted in small batches with rare pure organic ingredients. They are packed with lots of love and care in our exquisite European Miron Violet glass bottles that preserve the potent goodness of our rare blend.
Packages typically ship within 2-3 business days of your order confirmation. Allow an additional 3 -5 business days for normal freight time to your destination. We are closed on weekends and holidays.
During special promotions and new product launches, expect some delay as our small team works to deliver the most extraordinary, uncompromising service to you.
Questions?
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We are here for you. Connect with us care@divinetandav.com
RETURNS POLICY
All Eligible items must have been purchased directly from divinetandav.com within the timeline defined in our return policy. For any further questions please email: care@divinetandav.com
The return has to be initiated within 3 days of receiving the product. The product can only be returned, if and only if the product has not been used and the seal is still intact. Gift cards are not eligible for return. Individual items brought as a part of the gift set, cannot be returned individually. The entire gift set needs to be returned, if and only if each of the products are still sealed and not been broken or used. We can not accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.
The return has to be initiated within 3 days of receiving the product and needs to be shipped back within 2 days of initiating the return. You will be responsible for shipping costs of the product return.
Orders placed during the gifting promotions where free product was received with a qualifying value purchase are not eligible for return.
We cannot process a return for products purchased with other partners. Refunds, exchanges and store credit are available only for purchases made through divinetandav.com
If the return request meets our return policy, you may ship the package back to us after initiating return using our form. Ship the package back to us using this delivery address:
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Returns Divine Tandav
11035 Golf links drive #79356
Charlotte NC 28277
As soon as we receive and process the package, we will be in touch regarding your refund. Please know that we will refund/store credit the price of the product, but are unable to refund your shipping costs.
Shipping cost are not eligible for refunds.
If a package is marked as delivered, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.